Ultra Privacy Policy

At Ultra Casino, we are committed to protecting the personal data of every player who registers, deposits, and plays on our platform. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, use the Ultra app, or interact with our customer support team. Ultra is operated by BP Group Limited, a company incorporated under the laws of Malta with company number C52434, registered address The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/203/2011. By using our services, you agree to the practices described in this policy.

Information We Collect

When you complete Ultra register procedures, we collect certain personal and technical information to verify your identity, process transactions, and comply with our regulatory obligations. We collect this information directly from you and automatically through your use of our website and app.

Personal Information

• We collect your full name, date of birth, address, email, and phone number when you create an account
• We request identification documents to verify your age and identity, particularly once cumulative deposits reach 2,000 EUR or currency equivalent
• We store payment details you provide when making an Ultra deposit or requesting an Ultra withdrawal
• We record correspondence you send us via email or LiveChat

Technical and Gameplay Information

• We track your gameplay activity, including your favourite Ultra slots and live dealer games, to personalise your experience
• We collect device information, IP address, and browser type when you access our platform or the Ultra casino app
• We monitor login history for security purposes each time you complete Ultra login or Ultra casino login

How We Use Your Information

We use the information we collect to operate Ultra Casino safely and efficiently, and to comply with our licensing obligations under Maltese law. Our use of your data includes the following purposes.

• We use your data to verify your identity and prevent fraud, money laundering, and underage gambling
• We process your Ultra deposit and Ultra withdrawal requests through our regulated payment partners
• We send you marketing communications about promotions, such as an Ultra bonus code, Ultra promo code, or Ultra free spins offers, where you have opted in
• We personalise your Ultra casino bonus offers and VIP programme benefits based on your gameplay history
• We use your information to respond to enquiries submitted through our support channels
• We analyse data to improve our website, our Ultra app, and our overall Ultra casino no deposit bonus and promotional offerings

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Ultra Casino. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our Ultra live casino and slot games. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website or app.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances.

• We share data with payment providers to process your Ultra deposit and withdrawal transactions
• We disclose information to regulatory authorities, including the Malta Gaming Authority, when legally required
• We share data with identity verification providers to comply with anti-money laundering regulations
• We may share information with our affiliated brands within the PressEnter Group, including karhubet.com and kodabet.com, for shared compliance and security purposes
• We provide data to service providers who support our customer support, hosting, and marketing operations under strict confidentiality agreements

Data Security

We employ industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Our systems use encryption to safeguard sensitive data, including payment details submitted through our website or the Ultra casino app. Despite these measures, we cannot guarantee absolute security, and we encourage you to protect your own account credentials, particularly your Ultra login information.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and accounting requirements. If your account remains inactive for 12 months, we may apply a monthly maintenance fee, with prior notice given at 11 months, in accordance with our terms. We retain transaction records and identity verification documents for the period required under Maltese gaming regulations, even after account closure.

Your Rights

As a player at Ultra Casino, you have rights regarding your personal data under applicable data protection laws, including the GDPR. We respect these rights and will respond to your requests within the required timeframes.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a supervisory authority if you believe we have mishandled your data

Responsible Gaming and Data Protection

We take responsible gaming seriously and use your data to support self-exclusion, cool-off, and time-out requests. If you choose to self-exclude, we retain limited data to ensure this exclusion is honoured across our platform. We prohibit the use of VPNs, proxies, or location-masking tools, and we monitor account activity to detect such practices in compliance with our licensing conditions.

Children's Privacy

Ultra Casino is intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

International Data Transfers

As we operate across multiple regulated markets, including Finland, Norway, Canada, New Zealand, Poland, Ecuador, Peru, and Chile, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers, in line with applicable data protection standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or the services we offer, including new features within our Ultra casino app. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact our support team at support@Ultra Casino.com. Our LiveChat is also available 24/7 to assist with any privacy-related enquiries or questions about your Ultra casino bonus eligibility, account verification, or data requests.