Ultra Casino Terms of Service

Welcome to Ultra Casino. These Terms and Conditions govern your use of our website, https://www.Ultra Casino.com/, and all services we provide, including our casino games, live casino, promotions, and customer support. We are operated by BP Group Limited, a company incorporated under the laws of Malta with registered address at The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta. We hold a licence issued by the Malta Gaming Authority under licence number MGA/B2C/203/2011, issued on 1 August 2018, authorising us to provide Type 1 gaming services. By registering with us or using Ultra Casino, you agree to be bound by these terms in full.

Acceptance of Terms and Eligibility

By accessing our platform or completing the Ultra register process, you confirm that you are at least 18 years old, or the legal age of majority in your jurisdiction, and that you are legally permitted to participate in online gambling under the laws applicable to you. We reserve the right to request proof of age and identity at any time. If we determine that you do not meet our eligibility requirements, we may suspend or close your account and void any related winnings.

Account Registration

You must provide accurate, current, and complete information when you create an Ultra Casino account. Only one account per person, household, or IP address is permitted. Once you complete your Ultra login, you are responsible for keeping your credentials confidential. We are not liable for losses arising from unauthorised access resulting from your failure to protect your login details. Our Ultra app and desktop platform are provided for your personal, non-commercial use only.

Deposits and Withdrawals

We accept a range of payment methods for Ultra deposit transactions, including bank transfers, Visa and Mastercard, MiFinity, AstroPay, and various e-wallets, depending on your country of residence. All deposits must be made using a payment method registered in your own name; we do not accept business cards or business accounts. The minimum deposit is 10 EUR or its currency equivalent for most markets.

When you request an Ultra withdrawal, we process funds back to the original payment method wherever possible, and only to the registered account holder. The minimum withdrawal amount is 50 EUR or currency equivalent, and the maximum daily withdrawal is 5,000 EUR/USD/NZD/CAD per player, with a monthly cap of 25,000 USD, which we may adjust at our discretion. VIP players may qualify for higher limits. We require at least one deposit to be wagered in full before you can withdraw, and additional verification checks apply once your cumulative deposits reach 2,000 EUR or currency equivalent. Pending withdrawals are typically processed within 24 business hours, with funds reaching your account within 1-5 bank days thereafter.

Ultra Casino Bonus Terms

We offer a Welcome Package of 100% up to 3,000 USD plus 200 free spins on Big Bass Bonanza when you use bonus code ULTRA and make a minimum qualifying deposit of 20 USD. Free spins are credited over two days, with your Ultra free spins split as 100 on the deposit day and 100 the following day. Our welcome offer follows a non-sticky structure, meaning your real money balance is used first before any bonus funds become active.

Standard wagering requirements apply: deposit bonus funds carry a 35x wagering requirement, while free-spin winnings require 40x wagering. Maximum winnings eligible for withdrawal from our welcome offer are capped depending on your currency. We do not permit the Ultra casino no deposit bonus, Ultra bonus code offers, or any welcome promotion to be claimed using Skrill, Neteller, or Paysafe deposits, and each customer is entitled to only one welcome bonus across the BP Group.

Beyond our welcome offer, we run ongoing promotions such as the Treasure Chest, our 10,000 USD VIP Raffle, Triple Bonus picks, Friday Spins, and Weekend Spin Drops. Standard bonus wagering across our promotions is 40x the deposit plus bonus amount unless stated otherwise, and login free spins carry 50x wagering on winnings. Wagering must generally be completed within 3 days for deposit bonuses and 24 hours for free spins. Maximum bets while playing with bonus funds are capped at 2 EUR/USD or currency equivalent per spin, and table games, live casino, video poker, and jackpot titles are excluded from bonus play. We reserve the right to withhold any bonus if a withdrawal request is pending on your account.

Games and Fair Play

Our Ultra casino app and website feature over 1,300 games from trusted providers including NetEnt, Microgaming, Pragmatic Play, Relax Gaming, Play'n GO, Quickspin, Betsoft, iSoftBet, Yggdrasil, and Red Tiger. Our Ultra live casino experience is powered by Evolution and Pragmatic Play Live, offering blackjack, roulette, baccarat, poker, and game shows in real time. All Ultra slots and table games use certified random number generators, and we work only with licensed studios to ensure fair outcomes for every player.

VIP Loyalty Programme

We invite eligible players to join our VIP programme based on their gameplay activity. Our loyalty structure includes four tiers - Bronze, Gold, Platinum, and Diamond - with your current status visible in My Account. VIP members benefit from a personal account manager, prioritised withdrawals, exclusive tournaments, early access to new releases, and increased withdrawal limits. Please note that breaching these terms, or closing your account, may result in the forfeiture of your VIP status.

Responsible Gambling

We take player protection seriously and offer tools to help you manage your gaming activity. You may request self-exclusion for periods ranging from 6 months to 5 years, or choose an indefinite exclusion, which requires a 7-day cooling-off period before reactivation. Shorter cool-off and time-out periods, from 24 hours to 3 months, are also available and lift automatically once completed. We prohibit the use of VPNs, proxies, or any location-masking tools, and Politically Exposed Persons are not permitted to register, play, or deposit with us. Accounts inactive for 12 months are subject to a 5 EUR monthly maintenance fee, and we will notify you at the 11-month mark.

Customer Support

Our support team is available 24/7 via live chat, and you can also reach us by email at support@Ultra Casino.com. We provide assistance in English, Finnish, and Norwegian to serve our diverse player base across Finland, Norway, Canada, New Zealand, Poland, Ecuador, Peru, and Chile.

Disputes and Governing Law

These terms are governed by the laws of Malta. If a dispute arises that we cannot resolve directly, you may escalate the matter to eCOGRA, the Malta Gaming Authority, or the EU Online Dispute Resolution platform, with decisions binding up to 5,000 EUR. We encourage you to contact our support team first, as most issues can be resolved quickly through direct communication.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend reviewing this page periodically. Continued use of Ultra Casino after changes are published constitutes your acceptance of the revised terms.